Frequently Asked Questions (FAQs)
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Film
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Video Tape
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Slides & Photos
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General
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Film FAQ |
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| Is all of my film returned? |
Yes. All Film is returned in better condition due to cleaning and repair |
| What is the film conversion turnaround? |
Most orders are shipped out in 7 to 10 days after being received. If you need it back sooner we have a 1-2 business day RUSH service selectable on the order form |
| Am I charged for blank film? |
No. We bill based on actual content. This is why we bill at the end after we know how much footage there was |
| Is it worth re-scanning film that was done 10 years ago? |
Yes. Most film scanning machine used a projector and camcorder to VHS 10 years ago. You only got about 40% of the details from your film. You will get 2-3 times better quality by scanning it at the Pro HD or higher level |
| How do I view my 8mm/Super 8 films before sending them? |
It's not a good idea to play them in a projector anymore. The film is fragile and shrunk and will get damaged. Either use a magnifying glass or order editing files so you can edit it on your computer once they are returned |
| What type of film do you convert? |
We convert 8mm, Super 8, 9.5mm, 16mm and 35mm film |
| Do you scan professional film or amateur film? |
We actually scan both. We've converted film for NASA, USGS, Air Force, Independent movie producers and many, many amateur film customers |
| When do we pay for the film conversion? |
You don't pay until we've completed the work and we know exactly how many feet of film you had |
| How long will a DVD conversion of my film last? |
Retail DVDs regardless of brand will have a lifetime of about 10 years and may fail as early as 2-5 according to the US National Archives. We offer both professional 25-year DVDs and archival 100-year disks |
| How long do you keep my film scans? |
We keep a digital backup for 30 days to ensure you get your film back safe and sound |
Video Tape FAQ |
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| Are all of my video tapes returned? |
Yes. All video tapes are returned after they have been scanned |
| What is the tape transfer turnaround? |
Most orders are shipped out in 7 to 10 days after being received. If you need it back sooner we have a 1-2 business day RUSH service selectable on the order form |
| Am I charged for blank tape? |
"No. We bill based on actual content. This is why we bill at the end after we know how many hours there was |
| Is it worth re-scanning tape that was done 10 years ago? |
"Yes. Today through our Pro SD and higher process we can get better quality and can correct colors and remove video noise to get your a better result |
| How do I view my video tapes before sending them? |
If you no longer have a camcorder/deck to play them in there is really no way to view them. We suggest ordering editing files so you can edit it on your computer once they are returned |
| What type of tapes do you convert? |
We convert U-Matic, Betacam, Betamax, VHS, 8mm, Hi8, MiniDV and Digital 8. In addition, we can convert PAL tapes in most of those formats as well |
| Do you convert amateur or professional tape? |
We actually convert both. We've converted tapes for Universities, NASA, FDA, Schools and many, many amateur tape customers |
| When do we pay for the tape conversion? |
You don't pay until we've completed the work and we know exactly how many hours of tape you had |
| How long will a DVD conversion from tape last? |
Retail DVDs regardless of brand will have a lifetime of about 10 years and may fail as early as 2-5 according to the US National Archives. We offer both professional 25-year DVDs and archival 100-year disks |
| How long do you keep my tape scans? |
We keep a digital backup for 30 days to ensure you get your tapes back safe and sound |
Slide & Photo FAQ |
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| Are all of my slides & photos returned? |
Yes. All slides and photos are returned after they have been scanned |
| What is the slide/photo turnaround? |
Most orders are shipped out in 15 to 21 days after being received. |
| Am I charged for blank slides? |
No. We would discard any blank slides |
| Is it worth re-scanning slides that was done 10 years ago? |
It depends. If you original had the slides scanned at 3000 DPI or higher with ICE then you probably don't need to. Otherwise if you had a lower DPI scan done then yes, it would be worth it |
| How do I view my slides and photos before sending them? |
If you no longer have a projector you can use/buy a light box from a local camera shop to view the slides |
| What type of slides do you convert? |
We convert standard 35mm, 110, 126, 127, Pocket 110, 3D Slides, Medium/Large Format, 35mm Negative Strips, ASP film and Photographs |
| Do you scan professional slides or amateur slides? |
We actually scan both. We've converted slides for professional photographers, web sites, businesses and many, many amateur film customers |
| When do we pay for the slide & Photo conversion? |
You don't pay until we've completed the work and we know exactly how many slides or photos you had |
| How long will a DVD conversion from slide last? |
Retail DVDs regardless of brand will have a lifetime of about 10 years and may fail as early as 2-5 according to the US National Archives. We offer both professional 25-year DVDs and archival 100-year disks |
| How long do you keep my slide scans? |
We keep a digital backup for 30 days to ensure you get your slides back safe and sound |
General FAQ |
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| Is everything returned to me? |
Yes. Everything you send is returned in addition to any media we make for you |
| What is the general turnaround? |
Most orders are shipped out in 7 to 10 days after being received except for slides or photos which run about 3-4 weeks due to the labor involved |
| Am I charged for blank material? |
No. We bill based on actual content. This is why we bill at the end after we know how much footage there was |
| Is it worth re-scanning film, tape or slides that was done 10 years ago? |
In most cases yes. The reason is that we use higher resolution scanners today and we can also restore beyond the capabilities that were available 10 years ago |
| How do I view my old footage before sending them? |
If you don't have a projector or deck/camcorder that will play them there really isn't a good way to view them first. We suggest getting editing files back that you can both watch on your computer and edit so you can make your own DVDs and You Tube files to share |
| What do you scan and convert? |
We convert every type of film from 8mm to 35mm motion picture film, nearly every type of video tape and every type of slide |
| Do you scan for amateur or professional clients? |
We actually scan for both professional and amateur clients. We've worked with NASA, USGS, Air Force, Independent movie producers, Universities, Businesses and many, many amateur customers |
| When do we pay for the conversion? |
You don't pay until we've completed the work. We will send you an updated invoice with all the details once we have completed the work |
| How long will a DVD conversion from you last? |
Retail DVDs regardless of brand will have a lifetime of about 10 years and may fail as early as 2-5 according to the US National Archives. We offer both professional 25-year DVDs and archival 100-year disks |
| How long do you keep my backups? |
We keep a digital backup for 30 days to ensure you get everything back safe and sound |
